Terms & Conditions

1. Acceptance of these Terms

By accessing or using this website, you agree to these Terms & Conditions. If you do not agree with these Terms, please do not use this website.

These Terms apply to the website operated for The Slow Burn, including the Home, About Us, Contact Us, The Craft Shelf, Privacy Policy, and Terms & Conditions pages.

The Slow Burn may update these Terms from time to time. The updated version will apply from the date it is published on this website.

2. Use of this website

This website is provided for general information about The Slow Burn, its atmosphere, lounge concept, contact details, visitor information, and related offerings.

You agree not to use this website in a way that:

• breaks any applicable law or regulation;
• attempts to interfere with the security, performance, or availability of the website;
• copies, scrapes, republishes, or misuses website content without permission;
• submits false, misleading, harmful, offensive, or unlawful information through any form on the website;
• uses the website to promote spam, malicious software, unauthorised advertising, or any illegal activity.

3. Adult and age-restricted environment

The Slow Burn is intended for adults only. Access to certain areas, activities, products, displays, or services may be age-restricted and may require valid identification.

By using this website or making contact with The Slow Burn, you confirm that you are legally permitted to access age-restricted information, environments, products, or services where applicable.

The Slow Burn reserves the right to refuse entry, service, participation, or engagement where age, identification, conduct, legal compliance, safety, or house rules are not satisfactorily met.

4. Lounge, premises, and visitor conduct

The Slow Burn is designed as a calm, welcoming, and respectful lounge environment. Visitors are expected to treat staff, other guests, neighbouring businesses, and the premises with consideration.

When visiting The Slow Burn, you agree to:

• follow all house rules, staff instructions, posted notices, and applicable laws;
• use only permitted areas for any activity that is restricted to a designated area;
• avoid behaviour that is aggressive, disruptive, unsafe, discriminatory, threatening, or disrespectful;
• take responsibility for your own personal belongings, devices, bags, and valuables;
• avoid bringing unlawful, unsafe, or unauthorised items onto the premises;
• respect the privacy and comfort of other guests, including when taking photos or videos;
• leave the premises if asked to do so by staff or management.

The Slow Burn may refuse entry, ask a visitor to leave, cancel participation in an activity, or report unlawful behaviour where necessary.

5. The Craft Shelf

The Craft Shelf is intended to showcase selected handmade, locally made, creative, lifestyle, or small-batch items in a way that supports the atmosphere and community of The Slow Burn.

Items displayed through The Craft Shelf may be created, supplied, traded, sold, or promoted by third parties. Unless clearly stated otherwise, third-party makers or suppliers remain responsible for their own products, descriptions, quality, legality, safety, labelling, pricing, and customer arrangements.

Important Craft Shelf rules

• The Slow Burn may approve, reject, remove, or limit any item at its discretion.
• All items must comply with applicable laws, age restrictions, safety requirements, labelling standards, and venue rules.
• No person may use The Craft Shelf to display, trade, sell, promote, or distribute unlawful goods.
• The Slow Burn does not guarantee the availability, suitability, performance, or outcome of any third-party item.
• Any arrangement with a third-party maker or supplier may be subject to separate terms agreed directly with that party.

The Craft Shelf page on this website is for general information and atmosphere-building. It does not guarantee that any specific item will be available at any specific time.

6. No online sales at this stage

This website is not currently an eCommerce website. At this stage, products, displays, lounge information, or Craft Shelf references on the website are provided for general information only and do not create an online sale, reservation, quotation, or binding order.

If The Slow Burn introduces online ordering, bookings, payments, product listings, vouchers, delivery, collection, memberships, or other eCommerce functionality in future, additional terms may apply. These may include pricing, payment, refunds, returns, delivery, collection, cancellation, age verification, product availability, and legal compliance terms.

The Slow Burn may update these Terms or publish separate sales terms before any online transaction is completed.

7. Website content and accuracy

The Slow Burn aims to keep website information accurate and up to date, but information may change without notice. This includes trading hours, offerings, Craft Shelf participation, lounge details, event details, product availability, contact information, and general website content.

Images used on the website may include styled, illustrative, AI-generated, stock, or lifestyle imagery until real venue photography is available. These images are used to communicate mood and atmosphere and may not represent the exact layout, products, furniture, finishes, or items available at the venue.

Website content is provided for general information only. It should not be treated as legal, medical, health, financial, or professional advice.

8. Intellectual property

Unless otherwise stated, the website design, written content, structure, layout, graphics, brand elements, and other materials on this website belong to or are licensed for use by The Slow Burn.

You may view the website for personal, non-commercial use. You may not copy, reproduce, modify, publish, sell, distribute, or commercially exploit website content without written permission.

Third-party logos, images, supplier names, products, or references remain the property of their respective owners.

9. Third-party links and services

This website may link to third-party websites, maps, social media platforms, booking tools, payment providers, embedded content, or other external services.

The Slow Burn is not responsible for the content, policies, accuracy, availability, security, or practices of third-party websites or services. When you use a third-party service, that party’s own terms and privacy policy may apply.

10. Contact forms and communication

If you contact The Slow Burn through this website, by email, by phone, or through social media, you agree to provide accurate and lawful information.

Submitting a contact form does not create a booking, confirmed arrangement, partnership, supplier approval, Craft Shelf placement, or legal agreement unless The Slow Burn confirms this in writing.

The Slow Burn may respond to enquiries at its discretion and may decline requests that are incomplete, unlawful, inappropriate, unsafe, or outside the scope of the business.

11. Limitation of liability

To the fullest extent permitted by law, The Slow Burn will not be liable for any loss, damage, injury, claim, interruption, delay, error, or expense arising from your use of this website, your reliance on website content, third-party links, third-party items, or your visit to the premises, except where liability cannot legally be excluded.

Visitors remain responsible for their own conduct, choices, belongings, transport arrangements, compliance with the law, and respect for the premises and other guests.

Nothing in these Terms is intended to remove or limit any consumer rights that cannot be removed or limited under applicable South African law.

12. Indemnity

You agree to indemnify and hold The Slow Burn, its owners, staff, contractors, representatives, and service providers harmless from any claim, loss, damage, liability, cost, or expense arising from:

• your unlawful or improper use of this website;
• your breach of these Terms;
• your conduct on or around the premises;
• information you submit through the website;
• your interaction with third-party suppliers, makers, products, links, or services.

13. Privacy and personal information

The Slow Burn may collect and process personal information when you contact the business, submit a form, subscribe to communication, interact with the website, or engage with the business in another way.

Personal information is handled according to the Privacy Policy published on this website. Please read the Privacy Policy together with these Terms.

14. Governing law

These Terms are governed by the laws of the Republic of South Africa. Any dispute relating to this website, these Terms, or your interaction with The Slow Burn will be dealt with under South African law, unless another legally required process applies.